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Experienced Office Worker Seeking Clerical Role (Lakeland)
education completed:
some college
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Lakeland, FL 33811 | show contact info
Professional Summary
Detail-oriented professional with over 15 years of experience in administrative support, high-
volume data entry, and customer relations. Proven track record of exceeding production and
quality standards in fast-paced environments. Expert in records management, document
indexing, and maintaining strict HIPAA compliance within the insurance and legal sectors.
Seeking to leverage strong organizational skills and technical proficiency in a professional office
environment.
Core Competencies
● Office Administration: Records Management, Document Scanning/Indexing, Mail
Processing, and Multi-Line Phone Systems.
● Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), Windows 10/11, and
Data Entry (55 WPM).
● Specialized Software: Delphi (Event Booking), RapidFire, Retail Pro 8, CaseAware,
QuickBase, and Bill Indexing Tools (BIT).
● Compliance & Communication: HIPAA Compliance, PCI Standards, Proofreading, and
Vendor Relations.
Professional Experience
H2insight | Tampa, FL Customer Experience Agent | July 2015 – 2021
● Conduct high-volume outreach to existing and potential insurance customers to gather
critical feedback.
● Accurately complete and submit detailed surveys based on customer responses to
assist in market analysis.
● Consistently exceed company production and quality benchmarks through efficient
workflow management.
First Alert America | Seffner, FL Customer Service Agent | Nov 2013 – July 2014
● Generated high-quality sales leads and scheduled appointments with potential clients.
● Maintained detailed records of customer interactions to ensure seamless follow-up by
the sales team.
Morris Hardwick Schneider | Tampa, FL Mail Clerk | June 2013 – Sept 2013
● Recognized as Department Employee of the Week (July 2013) for exceptional
performance.
● Authored a comprehensive training manual for the department to standardize document
processing.
● Managed the full document lifecycle: identifying, scanning, renaming, and electronically
filing legal documents.
● Coordinated with attorneys and associates to ensure timely delivery of reviewed mail
and business needs.
ProVest | Tampa, FL Validation Clerk | Oct 2011 – Aug 2012
● Verified and uploaded records into the corporate database while maintaining strict
subpoena compliance.
● Submitted accurate invoices to the accounting department to facilitate timely payments.
● Communicated directly with records and film custodians to ensure adherence to legal
and HIPAA standards.
Coventry Health Care | Tampa, FL Imaging Specialist | Feb 2006 – June 2011
● Achieved the Highest Overall Department Score and Highest Production honors
multiple times.
● Processed complex medical bills, Correspondence, and Explanations of Review (EORs)
with high accuracy.
● Utilized General Claims Indexing (GCI) and Referral Document Indexing (RDI) tools for
high-volume data management.
● Maintained department quality standards while processing live checks and sensitive
client information.
Education
University of Florida | Gainesville, FL
Business Administration – General Studies
Honors Program
- OK for recruiters to contact this poster.